Frequently Asked Questions
What is The Portal Agency?
We are a digital marketing agency specializing in web development, branding, social media, paid ads, and content creation.
Do you work with clients outside Egypt?
Yes, we work with clients in Egypt, the GCC, and Europe.
Do you build full WordPress websites?
Yes, including design, development, speed optimization, security, and maintenance.
Do you offer e-commerce development?
Yes, we build full WooCommerce stores with payment, shipping, and integrations.
Do you manage paid advertising campaigns?
Yes — Facebook, Instagram, Google Ads — with weekly or monthly reports.
Do you provide branding services?
Yes — logo, visual identity, brand guidelines, and company profiles.
How do you determine website pricing?
Based on:
Project size
Number of pages
Required features
Single or multi-language
Delivery speed
Do you require an upfront payment?
Yes — usually 50% upfront and 50% on delivery.
Do you offer refunds?
No refunds after work has started.
What is the typical website delivery time?
7–30 days depending on the project.
How long does branding take?
4–10 days.
When do I receive the first draft?
3–5 days after receiving the content.
Do you guarantee results?
No specific results are guaranteed. Performance depends on market and audience.
Do you monitor campaigns daily?
Yes. Daily monitoring + weekly/monthly reports.
Do we pay the ad budget to you?
No. Payments go directly to Meta or Google.
Do you offer monthly maintenance plans?
Yes — security, updates, backups, speed optimization, and bug fixing.
What if something breaks after delivery?
We offer 30 days of free support for fixes.
What is the difference between the old and new website?
The new site is faster, modern, SEO-friendly, and fully responsive.
Can I request modifications?
Yes, through maintenance plans or a custom agreement.